Master the Art of Empathy
Out of Office
An immersive ‘how-to’ into the world of design research
Having a deep level of empathy — knowing what your customers truly value — is essential in creating products, services and experiences that create long-term meaningful relationships.
This course is an immersive ‘how to’ into the world of effective design research. You will examine how to dig below what people tell you they do, into what they actually do, and then how to make sense of this information in a meaningful way.
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